G2G International Limited is committed to protecting your privacy through the protection of your personal information. We aim to meet the requirements of the General Data Protection Regulation (GDPR). We treat your information carefully and we have written this document to help you understand what information we collect, who has access to it and for what purposes.
This statement outlines our privacy and data protection policy.
Collection and use of customer information
We hold your name and email address. Your personal details will be collected and processed when you register for any of our events. This includes your telephone number, address, date of birth, gender, nationality, occupation, employer, background information and emergency contact details. We also collect medical details from you as part of our risk management strategy. This is information, which we have decided is important in order to optimise your experience when participating in one of our events.
In addition, when you visit our website, we also collect website usage information and information about your computer or other digital device and your internet connection. This includes your computer's or digital device's IP address, the type and version of browser and operating system you use, your internet domain and, if you visited via a link from another website, the URL of the linking page.
This information is collected to help us:
• fulfil your registration
• manage your registration preferences
• send you service notifications
• ensure, as far as is practical, that our website is compatible with the browsers and operating systems used by most of our visitors
• conduct customer satisfaction surveys
• send emails to you regarding information about our events, including newsletters
• improve customer service
We also use your information for in-house research and analysis. This helps us to:
• improve our understanding of customer needs
• create marketing profiles
This information is also used for business, regulatory and legal purposes, like:
• dealing with any requests you make or content you submit;
• getting in touch if we need to tell you about something, like a change to our policies or issues with our services;
• complying with any court order or applicable law, regulation or governmental request and to protect our rights or property, or the security or integrity of our business or services.
Support strategic development
To enable us to conduct research we may share your information with third party suppliers employed to help. All results of any research and analysis will be anonymised or aggregated information and will not reveal any personal details of individual customers.
Using third-party analytics tools such as Google Analytics, the information sent to us will include data on the pages you access, your computer IP address, device identifiers, the type of operating system you’re using, your location, mobile network information, standard web log data and other information. Web log data includes the browser type you’re using and traffic to and from our site.
A cookie is a small file which is placed on your hard drive when you visit our website. We use information from cookies for purposes which may include:
• identifying returning users, registrants and subscribers
• eliminating the need for returning users to re-enter their login details
• enabling you to move more easily around our site
• tracking your use of our site to better develop our site in accordance with your requirements
• building up an anonymous profile based on your browsing patterns across our site and third party websites, which enables us to make advertisements and content available to you that is more relevant to your interests
You can delete cookies from your hard drive at any time. Bear in mind, though, that if you delete them, any settings will have to be reset when you next visit our website.
You will be able to use our website even if your browser is not set to accept cookies. However, certain features and content may not be available to you and you will have to log in every time you visit.
You can also choose whether you wish us to collect cookie information for these purposes using the settings in your browser.
G2G International Limited uses reputable third parties to deliver the e-mails you receive if you have subscribed to e-mail newsletters or have chosen to receive information about G2G International Limited products, services and offers. These third parties use unique identifiers and invisible images (often called "pixel tags" or "clear GIFs") to perform message open sensing, message format sensing, and click-through sensing in order to bring you more relevant information.
Our website may, from time to time, contain links to external sites. G2G International Limited is not responsible for the privacy policies or the content of such sites and we recommend that you read the privacy policies on any external sites you use.
G2G International Limited does its utmost to protect your privacy and ensure your personal details are not misused, accidentally destroyed, lost or altered within G2G International Limited.
We hold personal data about you at our own premises and with the assistance of third-party service providers. We use third party service providers to perform a number of functions on our behalf including to host our platform, to send messaging on our behalf, and to process transactions for the purchase of services.
We take reasonable measures, including administrative, technical and physical safeguards, to protect your personal data from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction.
We do not collect, nor process credit or debit card information. Whenever you provide your card information to a third party payment service provider, such as PayPal, those details are encrypted.
In respect of certain refunds sent to those who wish their bank account to be credited, we will hold the bank account information (including account name, number and bank identifiers (e.g. sort code, IBA) for only as long as it takes to process your refund. Thereafter, such bank account information will be deleted from our records.
However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Transfer of personal data overseas
As the internet is a global environment, collecting and processing personal information may involve the transmission of this data internationally. Therefore, by communicating electronically with us you acknowledge and agree to your personal data being processed in this way.
Changes to this statement
G2G International Limited is a company incorporated in Hong Kong (under company registration number 2015181) and whose registered office is at Room 1401, 14/F, Tung Wai Commercial Building, 109-111 Gloucester Road, Hong Kong
25th May 2018